Terms & Conditions

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Terms & Conditions

 

Redroofs Barns Terms and Conditions

Duration
Weekly bookings run from Friday to Friday.

Three-night weekend and four-night midweek short breaks may be offered throughout the year with change-over on Fridays and Mondays. Alternative days by arrangement only.

Arrival and Departure
Lets run from 4.00 pm on the day of arrival, departure by 10.00 am

Guests will be issued with a set of keys to the accommodation and a key fob for the electric gate on the first day of the holiday period and must return them on the last day of the holiday period or the date of departure, if earlier. Failure to do so will incur the cost of £40 for a replacement set.

Booking and Payment Terms

For bookings made 8 weeks or more in advance, the booking for a holiday will be effective when a non-returnable deposit of £100(£150 if both barns are booked together) has been received. Until that time it will be a provisional booking. Provisional bookings are normally held for a maximum of 7 working days. The full balance of the total holiday cost will be payable not later than 8 weeks before the holiday begins.

For bookings made for a holiday less than 8 weeks away, full payment must be made at the time of booking.

Please Note:

  •       If following a booking the final payment is not paid on the due date we will assume you wish to cancel your holiday.

  •       You may lose your booking and deposit if the full balance is not received as stated .

  •       Guests are advised to keep a note of the final payment date as we do not automatically send out reminders

The lead name of the booking must be 18years old or over.

Cancellation

In the event of cancellation, please notify us as soon as possible. We will endeavour to re let the property and will return any money taken for re letting the property in full minus your non-returnable initial deposit. If re-letting is not possible, all monies that have been paid will be forfeited.

For guests unable to travel to Redroofs due to bad weather conditions a refund will not be given. We recommend all guests take out adequate holiday insurance. Under no circumstances may you transfer your booking to anyone else without prior consent from us.

If for any reason we have to cancel your holiday our liability is limited to a full refund of any money paid at the time of cancellation only.

The owners do not accept responsibility for the breakdown of any local or public supplies including electricity, water and broadband, nor any claims for the inconvenience caused by such incidences. In the case of any breakdowns guests are asked to notify the owners immediately. We will endeavour to do our best in conjunction with the service company concerned to correct the fault as soon as possible.

Personal Injury or Loss of Property

We endeavour to provide a safe environment at Redroofs Barns but we cannot accept liability for death or injury sustained by any visitors or their guests or for the loss or damage to any property brought on to the premises while staying at Redroofs Barns.

Smoking

NO SMOKING is permitted anywhere in the property. This also applies to electronic cigarettes (our smoke alarms are very sensitive). Failure to comply will incur an extra charge of £200 for cleaning of all soft furnishings. Candles, deep fat fryers and chip pans are prohibited.

Maximum Numbers of Visitors

Occupation must be limited to the maximum number of persons for the accommodation stated on the booking form in the available beds only. The occupation limits are set in line with the level of services available in each property. As such any over-occupancy is considered to be a serious infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund payable. Our barns are protected by 24hr recorded CCTV.

The name of each guest should be included in the booking process and the age of anyone under 18yrs must also be recorded. We reserve the right to refuse a booking request without giving a reason.

Please note the premises may not be used as a venue to host parties and gatherings for additional people other than those on the booking form.

Services

The holiday price will include all charges for water, electricity, oil and provision and laundry of towels. The wood burning stoves are purely for decoration purposes and under no circumstances are they to be lit. Any damage caused by using them will be charged to the guest.

Dogs

We allow a maximum of one dog per booking (two at our discretion).

Only well trained dogs are permitted on the condition that they are not allowed upstairs, on the furniture, and especially the beds, or left unattended in the accommodation. Failure to abide by this means your holiday will be cancelled with immediate effect and no refund will be given.

There is no charge for bringing your dog but we do ask for a £100 bond before arrival, which will be fully refunded after departure subject to no damage or additional cleaning. 

Sorry No dogs under the age of 6mths. We reserve the right to refuse some breeds of dogs.

It is the dog owner’s responsibility to clear up all dog fouling correctly in bags during their stay and before departure.

All dogs must be booked in at the time of making your booking for the accommodation. Any dog arriving not booked in will not be permitted to stay.

Any damage caused by dogs will be required to be paid in full.

For your dog’s safety and the comfort of other guests please keep all dogs on a lead in the grounds of the barns.

Dogs should be provided with their own bedding, towels and feeding /water bowls.

Assistance dogs are permitted in the accommodation and the restrictions and charges described above do not apply to such dogs, however the visitor must notify us of the intended presence of any assistance dogs prior to booking.

Visitor Obligations

The Guest agrees to keep and leave the accommodation and its contents in the same condition and state of repair, and in a clean and tidy state as at the commencement of the booking period (reasonable wear and tear excepted). £10 per hour will be charged for any additional cleaning required. If both barns are booked together we respectfully ask that only the main kitchen in Walnut Barn is used. Any items taken or used from either barn must be returned to the correct barn. If this is not done then a charge of £50 will be made to cover the re set up of each barn.

The Guest must allow the owners to enter the accommodation to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted. ALL KEYS must remain in the doors and windows at all times so access can be made in the event of an emergency.

The Guest must not use the accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to any neighbours.

The use of both indoor and outdoor Candles, Fireworks or Chinese lanterns by the Guest or his or her party are strictly NOT PERMITTED at the accommodation

Use of barbecues is only permitted in the designated areas stated in the Guest information folder

Damages and Security Charge

The Guest will be responsible for all payments and for any damage caused by the Guest or his or her party and shall make his or her party fully aware of these Terms and Conditions. Any damage must be reported to the owners as soon as possible. Accidental damage or breakage of a minor nature is not normally charged for, but the owners reserve the right to charge for non-trivial damage, losses or additional cleaning.

We recommend that guests hold adequate insurance for accidental damage, personal liability and cancellation.

If on arrival at the accommodation you discover that anything is missing or damaged, this must be reported to the owners immediately otherwise it will be presumed that the damage/loss was caused by the guests and a charge will be made.  

A damage / good housekeeping deposit of £100 (£200 if both barns are booked together) will be taken prior to arrival by BACS or cheque payable to SALLY WHITE or on the day by cash (which will be refunded and returned to you within 1 week) unless damage or additional cleaning is required after your departure. The cost of any damages, breakages or additional cleaning up to the value of £100 (£200) will be deducted from the deposit and the remaining returned to you.

You will still be responsible for the cost of any breakages and/or damage caused in excess of £100 (£200).

An additional Soiling Charge of £200 will be made for any damaged mattresses or bedding.

Right to Evict

The owner may terminate the let without notice, and in such case the Guest and his or her party must leave the accommodation, (without compensation being payable to the Guest or any member of his or her party) if:

  1. This is deemed necessary by the owner where there is a serious breach by the Guest of the Agreement or the Guest or his or her party's behaviour endangers the safety of other visitors or members of staff; or

  2. Any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed.

  3. Dogs are brought without prior booking, left unattended in the property or causing a nuisance to other guests.

  4. Over occupancy of the property

The entrance is through an electric gate onto gravel chippings. The cottages are situated around the farm yard with access to each cottage from an Indian stone pathway. The whole cottage area is level gravel with no slopes to negotiate. Gentle outside lighting is timed to be on from dusk until 11.45pm to allow visibility without being too bright and upsetting other guests. Some bedroom windows are fitted with blackout blinds so this should not be a problem.

There is a covered cycle store near the entrance gate.

 

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